Joe Khouri, owner of Green Tee Lawn Care in Batavia, Ill., credited the success of his business to a good product, good customer service and a sound advertising formula.
For Khouri, providing customer service is paramount. The ability to provide excellent customer service starts with comprehensive training for technicians. “Our technicians represent our company,” Khouri said. With the technician representing the company, the importance of the service provided by that technician cannot be underestimated.
Green Tee currently has about 40 employees, mostly state-licensed technicians. Khouri emphasized the role of the technicians in delivering the product. “Our reputation is based on the product and on good customer service,” he said.
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